The University of Ottawa is pushing back the deadline for students to drop a course without impacting their transcript (but with no financial reimbursement) by two weeks amid campus closures and the transition to an online semester due to the COVID-19 pandemic.
On average, there are five advisors taking appointments at a time, two advisors at the front desk, and two advisors taking phone calls. For an undergraduate body of over 9,000 students, it is not humanly possible for two operators to field incoming calls from every student. This system is made to fail.
